Reason #1: We believe an educated client is a satisfied client.
Your satisfaction with the hearing solution we recommend for you is of utmost importance to us. We know that the more you understand about your level of hearing loss and the solutions that are available to you, the greater the chances are that you will be completely satisfied with your investment in better hearing. That is why our website offers a copy of the Consumer’s Guide to Hearing Aids to give you all the answers you need to make an informed buying decision. To download the guide, click here.
Reason #2: Comprehensive testing ensures we understand your unique level of hearing loss. You will never be pressured to purchase or make an immediate decision.
Your initial consultation will be thorough and professional. We will get to know you and find out all about the situations where you are struggling to hear. An otoscopic exam of your external ear canal and a comprehensive hearing exam will give us a good idea of the steps you need to take next.
Our doctors of audiology are skilled at performing diagnostic examinations that are complete, precise and accurate…allowing us to recommend the best solutions to help optimize your ability to hear.
Reason #3: State-of-the-art hearing aids, exact fittings and programming mean you can optimize your ability to hear and guarantee your satisfaction.
We work with the best manufacturers available and offer a complete line-up of the most technologically advanced hearing devices available. We also offer live demonstrations of hearing technology that best fit your needs and lifestyle, so you can experience first hand what a new hearing device can do for you.
Even the most advanced and expensive hearing devices will disappoint you if they are not the type or style best suited for your level of hearing loss. Our doctors of audiology are skilled at fitting and programming hearing aids based on the results of your hearing tests. The most advanced fitting methods and equipment are used to make sure you hear with maximum clarity…even in the most difficult listening situations.
Reason #4: Best follow-up care gives you ongoing, personalized customer service
We are dedicated to long-term hearing health care. Your relationship with us continues well beyond the time of your initial fitting. Our Total Listening Care (TLC) program helps to ensure the performance and lifetime of your hearing instrument investment.
The TLC program includes: annual hearing screening, batteries for three years*, if non rechargeable battery, from date of purchase, quarterly cleaning and checks, in-house repairs while devices are under warranty, hearing aid programming, hearing device loaners while hearing devices are sent in for the repair, loss and damage protection plan, Electroacoustic Analysis of hearing devices, video-otoscopy.
*Available for hearing device level 3 or higher – See Total Listening Care (TLC)
Reason #5: Exceptional customer care services (2022 and 2024 Best Customer Service winner voted by Gallatin’s Greatest Community Choice Awards)
Our team of professional staff is very dedicated and committed in provide the best hearing care to our clients. We love what we do. That’s why we treat our clients like our own family. We always make sure we make a different in our client’s life by offering them the best available care and services.
Reason #6: We communicate with your physician following your comprehensive hearing evaluation.
We think it is important to keep your primary care physician “in the loop” regarding your hearing health. That is why we share your hearing evaluation results with your primary care physician when he/she refers you to us.
Reason #7: We offer one-stop shopping for your convenience
For your convenience we offer a full line-up of assistive listening devices, batteries and other hearing accessories.
Reason #8: Our service plans give you access to the convenience of our TLC walk-in hours, where a quick “Clean and Check” service keeps your hearing instruments performing like new.
We will teach you how to care for your hearing devices at the time of your initial fitting, but feel free to visit us during our TLC walk-in hours (Monday – Friday, 11am – Noon) for a routine cleaning of your hearing aids.
Reason #9: We service and repair hearing Devices
We have a state-of-the-art laboratory that can service and repair your hearing aids in our office often on a day’s notice. If your hearing instrument ultimately needs to be sent out for repair, we will be glad to expedite that service for you. Clients with one of our service plans are welcome to stop by our office during the TLC walk-in hours: Monday – Friday, 11am – Noon. If you need service but cannot come at this time please call for an appointment. While ineligible for our TLC Walk-in program, we do offer special maintenance and repair appointments for those who were fit elsewhere. Call us for an appointment – we’ll be happy to take excellent care of you!