Hearing aids have small working parts, and it is not uncommon over time for a hearing aid to need a repair. You may try to turn the hearing aid on in the morning and find that there is no sound; the battery door may come unhinged. These things do happen, even when the hearing aids are properly cared for. If you should experience an issue that needs repair, take the hearing aid(s) to us. We are equipped to diagnose broken hearing aids. Some minor hearing aid repairs can be done in our office in a short period of time; others will need to be sent to the manufacturer for repair. We can help determine what kind of a repair is necessary if you feel your hearing aid is not working properly.
If you are a current client and have hearing aids that were not fit in our office, we are happy to try to repair your hearing aids. We are able to service most major manufacturers of hearing aids and can tell you in the office if yours is a brand we service. Hearing aids come with a warranty when purchased new. If your warranty has expired, it is still possible to repair most hearing aids with a fee. Depending on the hearing aid manufacturer, this repair may come with a new year-long warranty. We will provide you with details when you take your hearing aid into our office.
If you are our client who purchases hearing devices from us, you are included in our TLC program. As part of the program, you have a privilege to receive a pair of hearing aid loaner that is the same as your current or newer technology while your devices are sent to the manufacturer for repair. Also, there will be no charge for in-house repair and electroacoustic analysis while being under the TLC program.
In addition, for the convenience of our clients under the TLC plan, you are welcome to stop by our office during the TLC walk-in hours: Mon. – Thurs., 11am – Noon and 2pm – 3pm for brief routine clean and check. If you need service but cannot come at this time please call for an appointment. While ineligible for our TLC Walk-in program, we do offer special maintenance and repair appointments for those who were fit elsewhere. Call us at (406) 586-0914 for an appointment – we’ll be happy to take excellent care of you!